Uber Ride Goes Wrong When Woman Falls Asleep And Gets Taken For Expensive Drive

On Sunday night, London-based comedienne Hannah Warman opted to take an Uber on her way home. [...]

uber2

On Sunday night, London-based comedienne Hannah Warman opted to take an Uber on her way home. Warman fell asleep on the trip home, and didn't realize she had been taken on a much more expensive journey than she intended.

In what was supposed to be just a brief car ride, Warman was charged $111 for a 35-mile detour around London that took an hour and a half. She didn't even realize what had happened until she looked at her email receipt from Uber the next day.

"First of all I was shocked and upset about how expensive it was because I thought the driver must've got lost and I shouldn't have been charged for his mistake," she stated to Mashable. "Then I realized he couldn't have got that lost because they have Sat Navs and the map with the start and end point would've been in front of him. It looks like he went the longest way around possible."

Warman continued that after the initial sticker shock of the long drive, she began to feel concerned. "Then I started to worry why I'd been driven around and felt a bit shaken and unsafe."

The comedienne tweeted out a photo of the email receipt, that now has over 1.6k retweets, and 1.3k likes.

Eventually Uber gave Warman a full refund, but she told Mashable that she was not happy with the initial response of the company.

"I had to email a few times to get a reply, then got a partial refund, but I wasn't given an explanation or the reassurance I felt was needed," Warman stated. "Since I tweeted about it, however, I have been fully refunded, but they said they can't tell me anything about the driver or the action that was taken due to confidentiality."

An Uber spokesperson sent this statement in response to Mashable: "We have given the rider a full refund and are speaking to the licensed driver to establish exactly what happened. However, our systems show that the requested destination changed 3 times during the trip. Unlike other transport options Uber's technology records every trip and sends riders a receipt with a map of the route taken. This transparency and accountability means if there is an issue it can be quickly resolved."

How do you think Uber should have handled this situation?

[H/T Mashable]

0comments